What is your return policy?
At WUD, we understand that sometimes you may buy something that ends up just not quite what you wanted.
Any product purchased via www.wudsunglasses.com can be exchanged or issued with a full refund within 30 days of purchase.
For a refund or exchange, the product needs to be returned via post in its original condition, with all packaging, and proof of purchase. This will be subject to a review by the team at WUD.
Estimated shipping times
• Australia, New Zealand and Oceania: 2-6 business days after dispatch.
• North America, Canada: 6-12 business days after dispatch.
• Europe: 6-12 business days after dispatch.
Q: Obviously the most important question, when do I get my WUD Sunglasses??
We get it, you want your new SUNNIES and NOW!
Once we receive your order, it will be processed in 1-2 business days. You will be notified within this time frame if your selection is Out of Stock *see further FAQ’s for more information.
Shipping will take 3-6 Business Days. Shipping is via Australia Post.
See above for estimated shipping times.
Q: How much is Shipping and do you ship internationally?
Shipping is FREE anywhere within Australia. We want you to have your WUD Sunglasses ASAP
Shipping can take 3-6 Business Days. Shipping is via Australia Post.
If you are not located in Australia your WUD Sunglasses will be with you in 6+ Business Days, *a $6 AUD charge will be added at Checkout for all standard International Postage + Sign-on Arrival and $10 AUD for express shipping.
We most certainly do ship Internationally! If you are unsure about the country you are sending/delivering to please contact us for further information.
Customs and import taxes for international orders
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
*Disclaimer: We want your WUD sunglasses to arrive ASAP – we will not accept any responsibility for any issue which could arise during the shipping process, this includes incorrect address and unclaimed/unable to deliver items. We also remind you that unfortunately, we cannot control the exact time frame your sunglasses will be delivered, the guide is from Australia Post, however, will not be held accountable if it is outside the allocated time frame.